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Open your privacy choices with clarity

ap95 puts account data, device signals, cookie choices and wallet checks into one Privacy Policy, so you can see what we collect before you open your account.

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ap95 Open your privacy choices with clarity
CONTACT ROUTES

Check privacy help from ap95

Privacy questions should reach a route that can verify you without exposing more data than needed. We may ask for your account name, registered phone number, or transaction reference so we can locate the correct record. Please avoid sending full bank details, passwords, or identity images unless our privacy team asks through a secure channel.

Team online

Privacy email

Send privacy questions to [email protected] with your account name and a short request. We use that channel for access requests, correction requests, data-use questions, and concerns about sharing.

Account inbox

After you open your account, use the account inbox for privacy questions tied to wallet records, login alerts, or contact changes. This keeps the request linked to your verified profile.

Live chat handoff

Use live chat for quick privacy routing, not for sending sensitive images. The chat team can confirm the next step, then move your request to the privacy team when deeper checks are needed.

ACCOUNT SAFETY

Browse our data handling safeguards

We treat privacy as part of account safety, not as a separate afterthought. Data access is limited by work role, wallet records are checked against account activity, and cookie settings are kept…

Cookie control

Cookies help keep sessions active, remember language choices, measure page errors, and protect login flow. You can change browser cookie settings, but some account checks may not work correctly if key cookies are blocked.

Login records

We record login time, device signals, IP data, and failed access attempts to detect unusual account activity. These records help us answer security questions and check whether a change request is valid.

Wallet checks

Payment references from Touch 'n Go, GrabPay, Boost dan FPX are matched to account activity for reconciliation and dispute handling. We keep only the records needed for transaction checks and legal accounting duties.

Limited sharing

We share personal details only with service partners who need them for hosting, security screening, payment processing, support tools, analytics, or lawful requests. Each partner receives only the data needed for that task.

Retention requests

Some account records can be deleted when they are no longer needed, while transaction, dispute, security, or legal records may need to stay longer. We explain the reason when we cannot delete a record yet.

Correction steps

If your phone number, email address, name spelling, or wallet detail is wrong, contact us through a verified route. We may ask for supporting proof before changing records linked to payments or security.

Discover answers on your privacy rights

These answers explain how this Privacy Policy works when you manage your account, ask about stored data, adjust contact details, or question a transaction record. They are written for Malaysia access, but your rights and our duties may vary by local law. Contact us if your situation needs a direct check.

We collect account details, login records, device signals, payment references, support messages, cookie choices, and verification status. The exact data depends on how you use the site, your wallet activity, and any support request you send.

Payment references help match Touch 'n Go, GrabPay, Boost dan FPX activity to the correct account. We use them for reconciliation, dispute checks, transaction history, fraud prevention, accounting duties, and support follow-up.

Yes. Send a request through [email protected] or the account inbox. We will verify your identity first, then explain what records we can provide and whether any legal limits apply.

Contact us from a verified channel and state what needs changing. For sensitive updates, such as phone, email, name, or wallet detail, we may request proof before we change the account record.

No. We do not sell your personal details. We share data only where needed for hosting, security checks, payment handling, support tools, analytics, or a lawful request that applies to our operation.

Retention depends on the record type. Session and cookie data may be shorter, while payment, dispute, security, and legal records may stay longer where needed for checks, accounting, or legal duties.

Access depends on local law and is available where local law permits. If a legal rule affects your account or a privacy request, we may need to restrict access or keep certain records.

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